we initiated this recall after determining that various production batches at our third-party manufacturing site do not meet our stringent quality standards, due to the presence or potential presence of a bacterium called p. gergoviae. we are taking this proactive step to address any customer concerns and uphold trust in our brand. we take the safety of our products very seriously, and we know that you do too. we want to reassure you that, after consultation with an independent toxicology group, we are confident the use of this product does not pose a serious health or safety risk to healthy people. however, individuals with certain risk factors such as a weakened immune system or broken skin may be more susceptible to infection.

we want to reassure you that, after consultation with an independent toxicology group, we are confident the use of this product does not pose a serious health or safety risk to healthy individuals. individuals with certain risk factors such as a weakened immune system or broken skin may be more susceptible to infection.

safety is of paramount importance to amika and our customers. although not every lot of product is affected, and we are confident the use of this product does not pose a serious health or safety risk to healthy individuals, we are voluntarily recalling all lots out of an abundance of caution and ask that you discontinue use.

according to amika’s expert toxicologists, use of the amika mirrorball shampoo is not expected to harm the health of product users now or in the future.

we have instructed our retailers to stop selling the product and are in the process of notifying consumers to stop using the product. we are also instructing product purchasers on how to obtain refunds.

we are committed to ensuring this situation does not happen again and have implemented the following measures:

• reformulation: we have introduced a minor reformulation, to
  eliminate any potential for future issues, while maintaining the
  product’s high-performance results.
  
• enhanced manufacturing protocols: we’ve adopted new,
  more stringent manufacturing and testing standards.
  
• retail collaboration: we are working closely with our partners
  to remove all affected Mirrorball Shampoo lot codes from shelves
  and warehouses, replacing them with the updated formulation as
  soon as it is produced and thoroughly tested. We expect to be back
  in stock with all retailers around/before April 2025.

if you have experienced an adverse reaction, please visit this page https://loveamika.com/pages/adverse-event to report an adverse event. any submission of adverse events will not facilitate a refund. we include this on our website to ensure consumers are able to communicate any safety related events to amika as required by the Food and Drug Administration under the new cosmetic regulation Modernization of Cosmetics Regulation Act of 2022 (MoCRA)