FAQ

I placed an order during the flash sale, can i still use loyalty points on discounted products?

Our loyalty program is in a testing phase and all orders placed during the flash sale will be shipped pending internal review and all loyalty orders are subject to cancellation as we continue to optimize the program. We will send an email to all our loyal amika fans once the loyalty program is live! xoxo

What is the status of my order?

After receiving your confirmation email, you can check the status of your order here at any time. Just use the same email you placed the order with, as well as the order number you received in your confirmation email.

Are amika products sulfate + paraben-free?

All haircare products are free from sulfates, parabens + phthalates with the exception of Bombshell Blowout Spray and The Shield Style Extending Spray- they are our only products that contain parabens, and we are in the process of reformulating them with non-paraben preservatives. 

Are amika products gluten-free?

There are four products in our haircare line that contain gluten: Oil Treatment contains wheat germ oil, and The Kure Shampoo + Conditioner and The Shield Style Extending Spray contain hydrolyzed wheat protein.

Are amika products vegan?

The majority of our haircare line is vegan, however, a small handful of products use animal-derived ingredients. Hydrolyzed keratin, derived from sheep’s wool, is utilized in our The Kure Shampoo + Conditioner and Bust Your Brass Cool Blonde Shampoo. Haute Mess Texture Gel contains honey extract, which comes from honey bees.

Where are amika products made?

Our products are produced in both Israel and the United States.

Can I receive samples?

Free shipping and free samples are automatically included in all orders. Sample selection is based on available stock.

What are my shipping options?

amika orders ship via FedEx/USPS on business days (Monday through Friday from 8:30am-5:30pm EST, excluding major holidays). amika offers free standard shipping to the contiguous 48 U.S. states. We currently do not ship to P.O. boxes, APO, FPO, DPO destinations and freight forwarding addresses. We do not ship to Canada and Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands and all other U.S. territories at this time. We require 1-2 business days for processing, and shipping can take up to 3-5 business days. For questions, please contact Customer Service at info@loveamika.com.

Can I cancel my order?

Most orders placed before 4pm EST will ship the same day. Should you need to cancel your order, we will do our best to accommodate if we receive an email from you within 2 hours of placing the order at info@loveamika.com. Please be sure to include your order number in the subject line.

How do I register my tool?

To register your amika tool, please visit our Product Registration page.

How do I return an item?

If you are not totally satisfied with your loveamika.com purchase, we’ll happily accept returns within 30 days of receipt. Returns are free and easy!

Visit our return form to create a return.

Once we receive your return, we will refund the credit card used for the initial purchase. Please be patient. Seeing a credit on your account can take several business days.

Sadly, we cannot accept any returns and will not refund any items not purchased directly from loveamika.com.

How do I make a warranty claim?

To make a warranty claim, please visit our Warranty page. All warranty returns must include proof of purchase from an authorized retailer.

How can I reach the customer service team and when should I expect a response?

Please contact Customer Service at info@loveamika.com. Our team is available Monday through Friday from 9 a.m. to 5:30 p.m. EST. We do our best to respond to all customers within 48 hours. 

Is there a limit to how much I can buy?

All items have a maximum of 3 quantity limit placed that may be purchased in one transaction. 

How do I find out about upcoming launches and restocks?

For restocks, visit the product page and enter your email address in the coming soon field. You will receive an email once that item is back in stock. 

For new launches, sign up for our newsletter and we'll send you the latest news! 

your cart

Your cart is empty

Hi! We think you’re pretty hot, too.
We’d like to send you an occasional email about new products, sales, events and amika universe stuff.
Oh, and 15% off your first order!

Thank you!

To receive your 15% off promo code, please click the email we just sent you.